Conduent Services

District of Columbia

Frequently Asked Questions

Question: Who do I contact if I have a question regarding the EDI Information Sheet or need technical assistance concerning electronic claim submission?

Answer: You may contact The D.C. Medicaid Provider Inquiry Unit Monday through Friday, from 8:00 a.m. to 5:00 p.m. EST, at 1.866.407.2005.

Question: Who do I contact if I have a question regarding the Data Service Center Agreement?

Answer: You may contact the D.C. Medicaid Provider Inquiry Unit Monday through Friday, from 8:00 am to 5:00 pm EST, at 1.866.407.2005.

Question: Who do I contact if I have questions regarding billing, codes, or to check the status of a claim that I have submitted?

Answer: Please contact the D.C. Medicaid Provider Inquiry Unit at 1.866.202.906.8319 (Inside DC Metro) or 866.752.9233 (Outside DC Metro).

Question: Who do I contact to request a visit from a Conduent EDI Solutions, Inc. Field Representative?

Answer: Contact the D.C. Medicaid Provider Inquiry Unit Center at 1.202.906.8319 (Inside DC Metro) or 866.752.9233 (Outside DC Metro).

Question: If I am a vendor, clearinghouse, or billing agent, and have questions regarding specifications or testing, who do I contact?

Answer: For answers to questions regarding specifications and testing, please contact our D.C. Medicaid Provider Inquiry Unit at 866.407.2005.

Question: I am a provider submitting Pharmacy POS claims, who do I call to check on the status?

Answer: You need to call First Health at 800.884.2822.