Frequently Asked Questions

Question: Who do I contact if I have a question regarding electronic enrollment or need technical assistance concerning electronic claim submission?

Answer: You may contact the MS Medicaid Voice Response system, Monday through Friday, from 8:00 a.m. and 6:00 p.m. EST, at 1.800.884.3222.

Question: Who do I contact if I have questions regarding billing or codes, or to check the status of a claim that I have submitted?

Answer: Please contact the MS Medicaid Voice Response system at 1.800.884.3222.

Question: Who do I contact to request a visit from a Conduent EDI Solutions, Inc. Field Representative?

Answer: Contact the MS Medicaid Voice Response system at 1.800.884.3222.

Question: If I am a vendor, clearinghouse, or billing agent, and have questions regarding specifications or testing, who do I contact?

Answer: For answers to questions regarding specifications and testing please contact our MS Medicaid Voice Response system at 1.800.884.3222.